
| Location / Department | Phone | Fax | |
| Toll Free Number | 800-280-9315 | 315-336-5440 | |
| Customer Service | 800-280-9315 | 315-336-5440 | |
| Customer Service Email | customerservice@romesavings.com | ||
| Main Office | 315-336-7300 | 315-336-5440 | |
| Mortgage Loan Department | 315-336-7300 | 315-334-9504 | |
| Commercial Loan Department | 315-336-7300 | 315-336-6131 | |
| Consumer Loan Department | 315-336-7300 | 315-336-6131 | |
| Operations Center | 315-336-7300 | 315-336-5440 | |
| Chestnut St | 315-356-1629 | 315-339-0307 | |
| New Hartford | 315-735-6106 | 315-735-1982 | |
| West Rome | 315-334-1300 | 315-337-1344 | |
| Lee | 315-356-5380 | 315-356-5399 | |
| Human Resources | 315-356-5201 | 315-334-9981 | |